Frequently Asked Questions
Frequently Asked Questions
Q. How do I get scheduled for pickup?
A. We are happy to get you scheduled for transport. We do require
that your horse/s have a negative Coggins (current to within one year)
as well as a veterinarian health certificate (current to within 30 days
of delivery). We also ask that your horse/s have a comfortable halter as well as some hay for the trip to keep their diet
unchanged. Please complete the transport agreement online simply fill in the blanks and hit submit.
Q. How often do the drivers stop to rest the horses?
A. The drivers stop every three to four hours and check their horses and check the hay and water in front of the horses. At this time the horses are given a rest period.
Q. Do the drivers keep to a schedule?
A. Drivers respect your time and hope you respect theirs. That said...Horses are living and breathing creatures and ultimately
they make or break our schedule. Weather and traffic can and do have an effect on the schedule. We will always try to keep you
informed of any changes or delays but please know the needs of the horses will always be our number one priority.
Q. Will the drivers call before pickup or delivery?
A. The shipper and the receiver can expect a phone call at least two hours before pickup and delivery. This call is usually made to
obtain directions and inform the parties that the truck is in the area.
Q. What paperwork is required?
A. Currently every state requires a Certificate of Health. You will also need a Negative Coggins. Health and Coggins is always
required crossing state lines, most states require Negative Coggins just to transport within the state. Even if your horse is
not branded, you must have a current brand inspection if coming out of Brand Certificate state. All horses in Brand states must
have Brand Inspections. States that require Brand inspections South Dakota, Montana, Idaho, Wyoming, Nevada, Colorado, Utah,
(Livestock only equine exempt) California, Nebraska, Washington. State by state requirements.
Q. Should I wrap the horses legs?
A. Leg wraps are not recommended for trips over 18 hours, for the horses safety and health. Wraps have come undone and the
horse could hurt itself or another horse kicking to shed the wrap.
Q. Will my horse be tied?
A. Horses may or may not be tied at the discretion of the driver. If tied, horses will be tied loosely to permit the horse to lower its head and clear its throat. We do not wish to ship dangerous or unruly horses. We do not want horses to be shipped with kicking chains which can endanger your horse. If a horse becomes a danger to itself or others the owner will be notified. Horse will be offloaded at a safe equestrian facility. The owner will be responsible for all fees and we will not refund for transport.
Q. Are the trailers air conditioned?
A. We know of no commercial air conditioned horse trailers. Opening and closing a horse trailer on hot days could bring on
pneumonia a few days after the horse leaves the trailer from the cold and heat the horse has been exposed to. Horses have
lived for thousands of years in all kinds of weather without air conditioning.
Q. How do I pay?
A. 50% securely through Merchant Services by clickable invoice or Venmo and the balance due as CASH to the driver upon delivery and before offload.
Q. What about insurance?
A. We do carry liability insurance but recommend that supplemental insurance be purchased prior to shipment to cover sickness or injury as well as Mortality. In several states only the owner may insure the horse. Please check the Equine Insurance Guide for options including very affordable transit policies.
All horses travel on a bed of shavings cleaned daily. The trailers also have stall separators. Box stalls are available for studs,
mares and foals and weanlings or special request.
Q. What happens if my horse stops drinking or needs a Veterinarian?
A. If a horse shuts down and stops drinking the driver will immediately stop the trip, contact a vet, then the owner, get all the
horses off the trailer and in stalls while we deal with the horse that has stopped drinking. Most times it is because it has
never been in a trailer before, consequently, under stress it will not drink. Taking the horse off the trailer for a short rest will
usually bring back its thirst. The horses always come first. if we would call a Veterinarian for ours we would most certainly call
one for yours. Upon any sign of injury or illness we will contact the nearest equine Veterinarian and follow their recommendations.
Q, Are the trailers clean and sanitized?
A. The drivers practice extreme bio-security both during and between trips. We proudly use and recommend Synbiont Ag Wash.
Q. Are there layovers and for how long?
A. Layovers are necessary on for your horses health and safety on long cross country trips. The horses need the rest. They usually come off the trailer for a period of 8 hours or more. They are individually stalled while on layover. The layover sites are all approved ranches and farms that cater to this business. Strict requirements for health and safety have to be met.